LIVRAISON & RETOUR
SHIPPING OF PARCELS
At the moment, due to our small structure, we are unable to cover shipping costs. We promise to take care of them as soon as we can!
Products in stock are shipped within 2 to 3 business days after payment is received (excluding weekends and public holidays).
You will receive an email notification when your order is shipped, along with a tracking number so you can follow your package’s journey.
Shipping fees include preparation, packaging, and postage costs:
- Preparation fees are fixed.
- Shipping fees are those of La Poste and vary depending on the total weight of the package.
We recommend grouping all your items into a single order, as shipping fees apply to each separate order.
All shipments are handled by La Poste and sent via:
- COLISSIMO delivery – between 2 & 5 business days
These delivery times are provided for information only and are not guaranteed. They depend solely on La Poste.
If a package is lost or delayed, THE CLOW COMPANY declines all responsibility. Delays or losses do not entitle the Buyer to claim damages, cancel the order, or request a price reduction.
CLICK & COLLECT
You can now collect your order in person in downtown Bordeaux – Free pickup available.
A meeting time will be arranged by email or DM.
RETURNS
You have 15 days after receiving your order to return it.
Return shipping costs are at your expense. We will then offer you an exchange or a refund.
EXCHANGE AND REFUND
- Contact us attheclowcompany.contact@gmail.comwith the subject line mentioning your return and including your order number, e.g., RETURN Order #.
- Once we receive your email, we will review your request and confirm whether an exchange or refund is possible.
- If approved, pack the product(s) intact and complete in a package.
- The return address will be sent to you by email.
- You will receive an email confirming receipt of the package.
- For a refund: The value of the returned item(s) will be credited back to your account within 2 to 3 daysafter we receive your return.
- For an exchange: You will need to place a new order on the website.
