PRIVACY POLICY

UPDATED: MARCH 2025

1. Introduction

THE CLOW COMPANY, owner of the website www.theclowcompany.com, places great importance on protecting your privacy and personal data. This privacy policy aims to inform you transparently about the collection, use, and protection of your data when you browse our site or make a purchase.

By using our website, you agree to the practices described in this policy.

2. Data Collected

We collect different categories of personal data when you use our website:

Contact data
Login data
Location data
Banking data

2.1 Data Provided Directly

When you place an order or contact us, you provide us with information such as:

Full name
Email address
Postal and delivery address
Phone number
Payment information (processed securely by our payment providers)

2.2 Data Collected Automatically

While browsing the site, we automatically collect certain information:

IP address
Browser type and device used
Pages visited and browsing duration
Cookies and similar technologies (see section 7)

This data is collected for analysis, user experience improvement, and security purposes.

3. Use of Data

Your data is used for:

Processing and shipping your orders
Managing customer service and responding to inquiries
Improving our website and services
Sending promotional emails (with your consent)
Ensuring security and fraud prevention

4. Data Sharing

THE CLOW COMPANY uses personal data for the following main purposes:

Processing orders placed on www.theclowcompany.com
Providing technological (website) and marketing (newsletter) services
Managing logistical services (orders, supply, inventory, delivery)

We do not share or sell customers' personal data to third parties. Data is only shared with authorized recipients within the strict scope of predefined purposes.

5. Data Security

We implement technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure.

Your payments are secured using encryption protocols that comply with current standards.

6. Data Retention Period

We retain your data only as long as necessary to achieve the purposes defined in this policy, considering the nature of the operations and in compliance with regulations such as the CNIL guidelines or GDPR requirements.

7. Cookies and Similar Technologies

We use cookies to:

Improve your browsing experience on our site
Analyze traffic and performance
Personalize offers and advertisements

You can modify your preferences or disable cookies through your browser settings.

8. Your Rights

In accordance with the General Data Protection Regulation (GDPR), you have the following rights:

✔ Right of access – Obtain a copy of your personal data
✔ Right to rectification – Modify inaccurate information
✔ Right to erasure – Request the deletion of your data
✔ Right to object – Refuse the use of your data for marketing purposes
✔ Right to data portability – Receive your data in a usable format

To exercise your rights, contact us at: theclowcompany.contact@gmail.com

9. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be published on this page with the update date.

10. Contact

For any questions regarding our privacy policy, please contact us:

Email:theclowcompany.contact@gmail.com

This policy ensures GDPR compliance and protects the privacy of our customers.